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Senior Member Service Representative (MSR) — Hershey FCU

Oct 18, 2021
Anville, PA

Salary: $15.82-19.77 (starting, based on experience)

How to apply: Forward your professional resume and salary requirements to: HFCU’s HR

Department at

HFCU offers a competitive salary and 401(k); paid vacation; and opportunities for professional growth
in a team-oriented, positive and supportive environment. HFCU is an Equal Opportunity Employer.

Responsibilities: Include, but not limited to:

  • Represents the credit union in a courteous and professional manner in all member interactions.
  • Assists tellers and MSR with complex transactions, sensitive member issues, problem solving,
    serves as a resource to answer questions, and explain policies and procedures.
  • Manages the branch supply of negotiable instruments, stationary, equipment, and other
    supplies; advises Branch Manager on the need to reorder.
  • Assists Branch Operation Manager in managing vault; including maintaining vault security,
    processing teller and MSR cash transfers, verifying cash shipments, and end of day settlement.
  • Assists tellers and MSRs with balancing; researches cash and check differences as necessary.
  • Accurately and efficiently opens new accounts, and routine transactions accordance to Hershey
    FCU policies and procedures.
  • Provides accurate information to members regarding their accounts, Hershey FCU products
    and services, alternative investments, and credit union policy.
  • Actively seeks solutions to member concerns in a professional and diplomatic manner, and
    escalates accordingly.
  • Maintains a comprehensive and current knowledge of all Hershey FCU products and services.
    Explain, promote, and refer relevant products to meet the financial needs of each member.
  • Balances and performs end of day closing activities in accordance to Hershey FCU policies and
  • Assists members with account reconciliation; research accounts for discrepancies when
  • Assists with all member service and operation duties as necessary.
  • Serves as back-up to additional areas within the credit union as necessary.
  • Maintains a comprehensive knowledge of all related policies, procedures, rules, and regulations
    applicable for the position, and keeps abreast of any changes.
  • Prevents controllable losses by strict adherence to security, compliance, and fraud & prevention
    policies and procedures.
  • Adheres to all policies and procedures described in the Employee Handbook.
  • Completes annual mandatory compliance and other trainings.
  • Travels to other locations as needed.
  • Assists with all other duties as required.


Education and Experience: High school diploma or equivalent. Minimum two years’ experience in
bank or credit union.


  • Maintains a professional demeanor in appearance, communication, and action.
  • Possesses a high level of interpersonal communication.
  • Well organized, able to multi-task and move quickly between priorities.
  • Maintains confidentiality of all members.
  • Solid working knowledge of PC-based programs.
  • Previous financial services, especially cash handling, preferred.

Language Skills:

  • Ability to read, analyze, and interpret written communications. Ability to comprehend and respond to
  • common employee questions. Ability to effectively present job-related information to employees.
  • Mathematical Skills:
  • Ability to perform basic mathematical calculations and solve financial equations.
  • Physical Requirements:
  • The physical demands described are representative of those that must be met by an employee to
  • successfully perform the essential functions of this job. Must be available and willing to travel to such
  • locations and with such frequency as the employer determines is necessary or desirable to meet its
  • business needs. Must possess sufficient manual dexterity to skillfully operate standard office
  • equipment including but not limited to: a computer, typewriter, adding machine, facsimile machine,
  • photocopier, and telephone. A telephone device to enhance hearing will be provided if needed.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the
  • essential functions.
  • While performing the duties of this job, the employee is occasionally required to stand; walk, sit; use
  • hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs;
  • balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally
  • lift and/or more up to 30 pounds.
  • Specific vision abilities required by the job include close vision, distance vision, color vision,
  • peripheral vision, depth perception, and the ability to adjust focus.

Applicants may contact Hershey FCU Human resource coordinator Barbara Mazich with a resumé and cover letter.