Member Resources

Card Services Specialist – PA Central FCU

Type: Full-time

Location: On-site at 959 East Park Drive, Harrisburg, PA (Main Office)

Summary

PA Central Federal Credit Union (FCU) is seeking a detail-oriented and motivated Card Services Specialist to join our Credit/Debit Card Department. In this role, you will be responsible for the daily administration of card products, including processing transactions, investigating disputes, monitoring for fraud, and providing exceptional customer service. The ideal candidate thrives in a fast-paced environment, has a high attention to detail, is a strong multitasker and possesses a solid understanding of banking regulations and compliance. Previous experience in fraudulent card research is a plus.

Responsibilities

• Card Processing & Maintenance: Process daily credit and debit card applications, issue cards, and PIN requests accurately.
• Dispute & Fraud Management: Research and process cardholder disputes lost/stolen cards, and billing discrepancies. Respond to cardholders in timely manner.
• Transaction Monitoring: Review reports for suspicious activity, fraudulent transactions, or inconsistencies.
• Reconciliation: Assist with payment posting, reconciliation related to card activities and balancing.
• Member Experience: Work to enhance the member experience by integrating innovative solutions such as digital wallets, contactless payments, and self-service tools. Provide hands-on support to members by guiding and educating them on the effective use of available digital banking tools and services.
• Cross-Functional Collaboration: Collaborate with Marketing to design promotional campaigns and member education initiatives aimed at increasing card adoption and usage.

Required Qualifications

• Education: High school diploma or equivalent required
• Experience: 1–3 years of experience in banking, card services, or financial operations.
• Knowledge: Understanding of credit/debit card rules, regulations, and payment processing. Ability to learn confidently to navigate all processing systems used by the credit union

Resumes should be sent to career@pacentralfcu.com.