A Quick Guide on How to Measure and Elevate Member Experience
We know that Member Experience is important, but are we clear on what it is, or what we should do to elevate it? We’ll answer these questions and review key insights with MemberXP VP Audrey Olzem. Olzem offers her experience and expertise from her time collecting member feedback, elevating service levels, and improving process at memberXP, an industry-specific an analytics platform. Member experience officers, operations and service managers, marketing managers, and HR personnel are encouraged to attend this informational webinar.
Key learnings for attendees:
- Review of what the member experience is
- How to best collect feedback directly from members,
- Best practices that will detail how you can measure and elevate your credit union’s member experience.