Beyond the Teller Line: Designing the Next-Gen Banking Experience

As Chief Business Officer and a member of PWCampbell’s Leadership Team, Glenn leads business development and partners with financial institutions to reimagine and optimize retail branch networks. He supports clients end to end from program development and design through construction and post-occupancy to ensure the right strategies, solutions, and outcomes.

A veteran banker, Glenn spent more than 10 years in key management roles at Dollar Bank, overseeing 12 branches, leading 100+ employees, and managing $2B in assets. Combined with deep design-build expertise, he brings practical insight and targeted solutions aligned to clients’ operational, brand, and growth goals.

Glenn also leads and develops PWCampbell’s sales team across Design-Build, Brand Environments, Technology, and Consulting Services. Having advised hundreds of banks and credit unions over two decades, he is regarded as an authority on branching and a frequent industry speaker on branch strategy, network optimization, and efficient space planning.

He holds a B.A. in Finance, Management, and Accounting, an MBA, and a commercial real estate license.