Resources to Keep You Compliant

Welcome to the Compliance Resources page. This is your one-stop-shop for all things compliance. Here you’ll find contact information for the Hotline, how to subscribe to Compliance Connection Weekly, upcoming webinars, town halls, and more.

Compliance Hotline, Publications, and Tools

Compliance Hotline

Your first connection to compliance answers
Get your compliance questions answered on the spot by one of our BSACS and CUCE-certified compliance officers by calling 800-932-0661, Option 3, or emailing

Compliance Connection Weekly

Your resource to be in the know
Register for this weekly publication filled with timely articles and up-to-date information on compliance issues. This e-newsletter includes a compliance calendar and timely topics.


Your one-stop compliance research site
Easily search and find answers to your most pressing compliance questions with InfoSight. This encyclopedia of credit union compliance information provides compliance summaries, checklists, FAQs, links to laws and regulations, as well as links to other key resources.


Your central source for all credit union policies
Retrieve more than 200 model policies that can be customized to meet your credit union’s needs. This online resource is updated semi-annually to ensure content remains current. This web-based platform stores all of your credit union’s policies with various levels of access for a convenient policy manual that is easily accessed from any computer.

Upcoming Important Dates


December 25: Christmas Day – Federal Holiday


January 1: Federal Holiday (New Year’s Day)
January 1: Annual Updates
January 1: Annual Reg Z Inflation Adjustments – Effective Date
January 1: NACHA – Enforcement
January 10: CFPB – GSE Qualified Mortgage – Extension of Sunset
January 18: Federal Holiday (Dr. Martin Luther King Jr. Day)

March 1: Mandatory Use of Updated Uniform Residential Loan Application (URLA)
March 19: Expanding Same Day ACH Effective Date (Date Extended)

May 31: Federal Holiday (Memorial Day)

Compliance Webinars, Documents, and Town Meetings

Compliance Webinars

Your ongoing resource
Participate in regularly scheduled, free webinars on timely compliance topics or access them at your convenience in our webinar archives. View our upcoming webinars on CrossState’s Events page. 

Compliance Resource Documents 

Your operation tool
Access these easy-to-use guides and worksheets to assist in the daily operations of your credit union. 

Compliance Town Meetings 

Your opportunity to network
Join your peers semi-annually for a regional meeting to review the latest compliance challenges, opportunities and solutions by subject matter experts and our own certified Association staff.