Resources

Resources to Keep You Compliant

Welcome to the Compliance Resources page. This is your one-stop-shop for all things compliance. Here you’ll find contact information for the Hotline, how to subscribe to Compliance Connection Weekly, upcoming webinars, town halls, and more.

Compliance Hotline, Publications, and Tools

Compliance Hotline

Your first connection to compliance answers
Get your compliance questions answered on the spot by one of our BSACS and CUCE-certified compliance officers by calling 800-932-0661, Option 3, or emailing compliance@crossstate.org.

Compliance Connection Weekly

Your resource to be in the know
Register for this weekly publication filled with timely articles and up-to-date information on compliance issues. This e-newsletter includes a compliance calendar and timely topics.

InfoSight

Your one-stop compliance research site
Easily search and find answers to your most pressing compliance questions with InfoSight. This encyclopedia of credit union compliance information provides compliance summaries, checklists, FAQs, links to laws and regulations, as well as links to other key resources.

CU PolicyPro

Your central source for all credit union policies
Retrieve more than 200 model policies that can be customized to meet your credit union’s needs. This online resource is updated quarterly to ensure content remains current. This web-based platform stores all of your credit union’s policies with various levels of access for a convenient policy manual that is easily accessed from any computer.

Upcoming Important Dates

April 14: Spring 2021 Compliance Town Meeting (virtual)
April 21: Free Webinar: Serving Non-US Citizens
April 27: Free Webinar: Board of Directors Oversight
April 29: 2021 Consumer and Business Deposit Account Training

May 18: Free Webinar: Peer-to-Peer Fraud and Handling Disputes
May 31: Federal Holiday (Memorial Day)

June 30: NACHA – Limitation on Warranty Claims
June 30: NACHA – Reversals

July 5: Federal Holiday (Independence Day observed)

September 6: Federal Holiday (Labor Day)

October 11: Federal Holiday (Columbus Day; Indigenous Peoples’ Day)

November 11: Federal Holiday (Veterans Day)
November 25: Federal Holiday (Thanksgiving Day)
November 30: CFPB – Fair Debt Collections Practices (Regulation F)

December 24: Federal Holiday (Christmas Day observed)
December 31: Federal Holiday (New Year’s Day observed)
December 31: Temporary Regulatory Relief in Response to COVID-19 – Extension (NCUA)

Compliance Webinars, Documents, and Town Meetings

Compliance Webinars

Your ongoing resource
Participate in regularly scheduled, free webinars on timely compliance topics or access them at your convenience in our webinar archives. View our upcoming webinars on CrossState’s Events page. 

Compliance Resource Documents 

Your operation tool
Access these easy-to-use guides and worksheets to assist in the daily operations of your credit union. 

Compliance Town Meetings 

Your opportunity to network
Join your peers semi-annually for a regional meeting to review the latest compliance challenges, opportunities and solutions by subject matter experts and our own certified Association staff.