Can Closed Doors Mean New Possibilities?

Quarantine is still in effect for many across the country. Lobbies are closed or restricted. How do you provide top-notch service and share your message with members when you can’t see them face-to-face? Credit union professionals need to overcome the challenges caused by shifts in member behaviors, health and safety concerns, and lack of in-person appointments.

Key learnings for attendees:

• How to overcome closed doors — yours, your members’ and SEGs
• Aligning your credit union’s priorities with your membership’s
• Website features that work for members no matter where they are