Clicks and Bricks: Blending the Convenience of Technology with the Branding Power of Brick and Mortar

The rapid adoption of technology in banking coupled with the significant impact of Gen Y and Z’s distinct banking habits has placed enormous pressure on credit unions to create a seamless member journey between online and the branch. During this session you will gain a thorough understanding of the relevance of each delivery channel and how to effectively blend the two to increase member satisfaction and better position your institution for the future.

Bio: Glenn Grau
Senior Vice President, Sales

As Senior Vice President of Sales and a member of PWCampbell’s Planning Committee, Glenn is charged with leading the business development team for the company and assisting clients through the re-imagination of their retail branch network. He also helps guide them through the construction process, from program and design development into post construction, ensuring quality and client satisfaction every step of the way.