CU Reality Check

Member/Non-member Registration: $429

Guest Registration: $279

Guests are defined as a spouse or significant other attending the event with a member.

Lodging 

Reservations with the Hershey Lodge can be made by clicking this link. You may also call the venue to make reservations if you prefer (1-855-729-3108), and tell them you are booking for CU Reality Check.

4:00 p.m. Hotel Check In
4:00 p.m. – 5:30 p.m. Conference Registration
7:30 p.m. – 9:00 p.m. Welcome Reception

7:30 a.m. – 9:00 a.m. Conference Registration
7:30 a.m. – 8:45 a.m. Breakfast Buffet
9:00 a.m. – 9:15 a.m. Welcome Address
9:15 a.m. – 10:15 a.m. “Build An Extraordinary Team” with Lee Rubin
10:15 a.m. – 10:30 a.m. Break with our Sponsors
10:30 a.m. – 11:30 a.m. “Addressing Elder Financial Abuse” with Cindy Hagan
11:45 a.m. – 12:45 p.m. Lunch Buffet
1:00 p.m. – 2:00 p.m. NCUA Update with John Kutchey
2:15 p.m. – 2:45 p.m. Networking Break with our Sponsors
2:45 p.m. – 3:45 p.m. “Diversity, Equity, Inclusion & Belonging” with Chantell Cargile
3:45 p.m. – 4:45 p.m. “The Robots Are Coming! — Machine Learning/AI in Consumer Lending” with Jessica Vartanian
5:30 p.m. – 7:00 p.m. Evening Reception, Sponsored by CUNA Mutual Group

8:00 a.m. – 9:00 a.m. Breakfast Buffet
9:15 a.m. – 10:15 a.m. “Who’s Going to Do That Job? Build Depth & Plan for Succession” with Liz Weber
10:15 a.m. – 10:45 a.m. Networking Break with our Sponsors
10:45 a.m. – 11:45 a.m. “Doorways to Success: Energizing Your Team to Create an
Innovative Organization” with Tim Harrington
11:45 a.m. – 12:00 p.m. Closing Remarks and Safe Travels

Reservations with the Hershey Lodge can be made by clicking this link. You may also call the venue to make reservations if you prefer (1-855-729-3108), and tell them you are booking for CU Reality Check.

Guests who prefer to call to make reservations may call 855-729-3108 and ask for the room block for Credit Union Reality Check Conference at Hershey Lodge. Their reservations team is available seven days a week from 8 AM – 8 PM to assist you.

Credit cards are charged a one night’s advance deposit including tax at time of booking a room reservation.

Kicking off the conference’s panel of keynote speakers is the ever-engaging Lee Rubin. His unique background as a Captain of the Penn State Football team and a Corporate Human Resources professional, has prepared him to deliver big-time talks on big stages.

He’s shared timeless truths on getting peak performance out of your team and joins us to deliver the five components of extraordinary teams.

Machines are evaluated based on the output of the entire unit, not the impressiveness of their individual parts. Extraordinary teams, like great machines, require certain components that hold their pieces together. While most organizations focus exclusively on building the skills of their individual members, elite organizations invest in the “stuff” that transforms a collection of talented individuals into extraordinary, machine-like teams.

Key points that you’ll walk away with include:

• Individuals must make sacrifices to achieve the team’s common goal
• Open and honest communication is the foundation for trust
• Daily, focused discipline is the key to consistency

Get more details on this conference, including how to register, here.

Cindy Hagan works as the compliance and fraud risk director for Vizo Financial Corporate
Credit Union. In this role, she administers and coordinates the Bank Secrecy Act (BSA) and AntiMoney Laundering (AML) program within the organization to ensure compliance with federal regulations, the NCUA and the industry standards of the FFIEC’s BSA/AML examination manual. She also oversees and completes all fraud detection tasks, and provides compliance consulting and training services to credit unions.

Before she joined the Vizo Financial team, Ms. Hagan spent 15 years in retail banking, where she supervised a staff of more than 20 BSA/AML and fraud analysts and supported five fraud investigators. She also provided support for over 200 branches for suspicious activity and CIP compliance.

NCUA Regional Director, Eastern Region, John Kutchey joins us to deliver an NCUA update. We’ll review trends in credit union examinations, NCUA’s use of technology in virtual exams, exam collection of documents and communications.

As Regional Director, he oversees the examination and supervision of federally insured credit unions in Connecticut, Delaware, the District of Columbia, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, and West Virginia.

Prior to his appointment as Regional Director, Mr. Kutchey served as the agency’s Deputy Executive Director for the NCUA. Within the NCUA, he has also held positions as Director of Risk Management and then-Region II’s Director of Supervision. He also served as a Supervisory Examiner, a Problem Case Officer and a Principal Examiner. Prior to joining the agency, he worked for various credit unions.

One Digital HR Consultant Chantell Cargile will present, “Diversity, Equity, Inclusion & Belonging.” As an HR professional with a passion for delivering high-quality results that exceed objectives Chantell will offer a thorough review of some of the key issues facing the workplace today. Register today to join this session that you won’t want to miss. 

Jessica Vartanian is a Senior Consultant at CU Lending Advice. Jessica first began working with Credit Union’s almost a decade ago after spending the first part of her career managing retail branches in the ‘big bank’ space and working in public education.

Jessica joins us for her presentation, “The Robots are Coming! — Machine Learning/AI in Consumer Lending.” A day is coming (soon) when human beings are removed from the loan decision. Is your credit union talking about the impact to your lending portfolio and your delivery channels? In this one-hour session, Jessica will discuss the history of ML/AI in lending, the progression of automated decisions and the challenges presented to credit unions.

We will cover:

• How ML/AI replicates a loan decision
• Extending your credit risk appetite across space and time
• Regulatory concerns and challenges
• How confident are you in your metrics today?
• What problem will you solve? What problems will you create?

In this informative, nuts & bolts presentation, “Who’s Going to Do That Job? Build Depth & Plan for Succession,” Liz Weber, CMC, CSP delivers straight-forward ideas on why and how you must build depth and develop an on-going succession planning process – not just a plan. The process is more than just creating a plan. The plan is more than just filling slots. Liz’s presentation shares logical, timely insights with her simple process for linking succession plans with the company’s strategic plan to ensure alignment, proper workforce planning, and targeted growth for your organization as well as with your team.

In his inspirational “Doorways to Success: Energizing Your Team to Create an Innovative Organization” presentation, Tim uses doorways as a metaphor. Doorways that attract you. Doorways that Block you. Doorways that confound you and doorways that repel you. The question is, what are the doorways your credit union needs to identify and open? The coming years will continue be a challenge for credit unions.

The competitive marketplace, technology, human resources issues and regulatory challenges will force you to re-evaluate your place in the financial services industry. Each of these challenges is also a key opportunity…a doorway. Tim uses his own paintings and insightful words to help you change your thinking and overcome internal roadblocks holding back your credit union and help you tap into the creative genius abounding in your people to push through to the successful future you want.

CrossState would like to thank its sponsors for helping make CU Reality Check happen. You can read a little bit about them below:

Alloya Corporate FCU

Alloya provides cooperative financial services to 1,400 member credit unions and credit union entities nationally, including transaction, liquidity, and investment services. Headquartered in Naperville, Illinois, Alloya offers a dependable and affordable line of credit, secure and efficient product access and settlement, and unparalleled member service – which are available to all credit unions with or without a capital contribution. In conjunction with its wholly owned CUSO, Alloya Solutions, LLC, Alloya leverages the power of aggregation to ensure its members remain competitive in today’s marketplace. In addition to the support Alloya provides its membership, Alloya supports multiple credit union leagues and associations throughout the country and gives back to local communities nationwide by providing a variety of charitable donations.

CrossState Solutions

CrossState Solutions, the Association’s service corporation, provides the tools and solutions necessary to thrive in today’s competitive and ever-changing financial services landscape. We’re committed to identifying partners with top-quality, market-leading solutions, as well as developing our own programs, to ensure our valued member credit unions have access to the products and services that matter most. We offer a variety of opportunities for quality business solution partners to engage with us and the credit unions in our marketplace. From building brand awareness with content marketing and strategies, to lead generation and sales support, the CrossState Solutions Partner Program provides a positive return-on-investment.

CUNA Mutual Group

CUNA Mutual Group is an insurance, investment and financial technology company that believes a brighter financial future should be accessible to everyone. We work with financial institutions to protect and grow their businesses, offering commercial/personal insurance products, lending solutions, and retirement, investment, data and analytics and marketing services.

First Heritage Mortgage Services

First Heritage Mortgage Services is a credit union owned company that offers seamless comprehensive turnkey first mortgage solutions. We are your credit union mortgage experts. We help credit unions of every asset level strengthen member relationships and increase revenue streams to improve their bottom line. The services we provide are transparent to your members. Marketing and Servicing can be done under the name of your Credit Union. What makes us different is our personal attention to you and your members. We are currently servicing 26 states. People helping people, Credit Unions helping Credit Unions, First Heritage tying it all together!

Fox Rothschild LLP

Fox Rothschild LLP is a national law firm with 950 attorneys coast to coast in more than 70 practice areas, including real estate, international, corporate, litigation and intellectual property law. Our lawyers provide a full range of legal services to public and private companies – from family run businesses to multinational corporations. We also represent nonprofits, charitable, medical and educational institutions both in the United States and in more than 50 countries worldwide. Individuals and businesses receive our unwavering commitment to client satisfaction.

JMFA

As an expert in non-interest income and expense analysis, JMFA provides credit unions insight and intelligence to make the best data-driven decisions. JMFA addresses your evolving needs with comprehensive overdraft consulting—backed by a 100% compliance guarantee—and vendor contract negotiation services so you can focus on what matters most.

OneDigital Health & Benefits

OneDigital delivers strategic advisory consulting and technology-forward solutions to more than 85,000 employers across the nation. As employee health care, wellness and workplace benefits continue to converge, businesses of all sizes have relied on OneDigital’s exceptional advisory teams for counsel in employee benefits, wellbeing, human resources, pharmacy consulting, property and casualty solutions, as well as the retirement and wealth management services provided through OneDigital Investment Advisors. OneDigital’s commitment to technology and innovation enables its 3,000 advisors to deliver the most modern and intuitive customer experience anywhere in the industry.

Vizo Financial Corporate Credit Union

Vizo Financial Corporate Credit Union is a state-chartered corporate credit union that serves CUSOs, leagues, chapters and more than 1,200 credit unions in the U.S. and Canada. Our goal is to drive credit union success through proven EXCELLENCE, unmatched EXPERTISE and engaged PARTNERSHIPS. Vizo Financial provides money management, payments, core processing services and education for credit unions. What does it mean to be a member of Vizo Financial? It means that you don’t just get a service provider, you get a trusted partner. We offer services and group-buy pricing, but also an understanding of your credit union’s needs.