Passive Voice Authentication for Credit Union Contact Centers – Elevate the Member Experience, Enhance Security, and Improve Operational Efficiency

April 4, 2023 | 2:00 pm to 3:00 pm
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Event Information

Description of Webinar: This webinar will showcase Illuma Shield, the flagship voice authentication and fraud prevention solution from Illuma, a Fintech R&D company and CUSO based in Plano, TX. Replacing traditional Q&A, Illuma Shield passively analyzes the member’s voice over natural conversation and results in higher authentication accuracy in a fraction of the time. The net result is enhanced user experience, better security, and improved operational efficiency. Join the webinar to watch this technology in action and to hear about successful stories at Credit Unions that are rapidly adopting this cutting edge technology.

Who should attend this Webinar? Credit Union leaders responsible for (i) managing contact center operations, (ii) evaluating and implementing contact center technology, and (iii) exploring new ways to improve member experience.

Bio of Speakers/Speakers: Dr. Milind Borkar is the Founder and CEO of Illuma, a CUSO specializing in real-time voice authentication and fraud prevention solutions for credit unions. Author of 14 technical publications and inventor on 21 patents, Dr. Borkar launched over 50 hi-tech products during his career with Texas Instruments prior to becoming a FinTech founder. The company‚Äôs flagship Illuma Shield platform is frequently showcased at Finovate events and has recently won awards from VentureTech,, and NACUSO.